I am looking to add value to MSP with Infrastructure support, Incident management skills and Level 1 and level 2 Support for smooth 24/7 Operations
Service Desk Analyst, Desktop Support Role, Systems Administrator
Support Engineer with 6+ years of immaculate IT support and Operations experience. Proven experience of successfully diagnosing Trouble tickets using IT Service Management of ServiceNow, administering trouble tickets, Servers, Backups and Virtual Machines. Proficient in problem diagnostics, Incident management and troubleshooting.
Desktop Support
Vmware
Microsoft Server
Office 365
Backups
Storage maintenance
Customer support
VLAN, VPN, DRS, LUN
Data Center