Utilise my BA skills and experience to provide best customer service and experience
Digital / Technical / Agile Business Analyst
Digital Transformation, UX/CX, System Integrations, SaaS products etc.
Owned the delivery of all digital initiatives in my space including scheduling the stories / deliverables with the PO, working with vendors on the solution, leading the UAT / signoff and go-live.
Created admin user interface wireframes for the PMS management portal
Analyzed and reviewed new connection specifications (XML/JSON) to ensure data compatibility
Authored documentations for internal and external stakeholders