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IT Support Level 1
Experience in diverse areas of IT including software, hardware, desktop operations, maintenance, installation and troubleshooting. I have experience in troubleshooting Windows 7, 8 and 10 and troubleshooting technical and networking issues. Skilled in assembling computers and understanding of network devices.
Providing end-user support to network printers, software and hardware through ticket, phone, mail and face to face on-site and remotely
Working with Cisco Jabber, Team Viewer, SAP Ticketing System
Providing Onboarding and Offboarding processes and Asset managing
Providing Video Conference connections through Crestron devices, Cisco Webex and Jabber and managing meetings and appointments via TM
Install and maintain Microsoft Windows, business software applications, printers and other network devices
Handling the OS and devices issues and fill out an escalation form base on the case severity.
Providing Active Directory tasks including creating accounts, managing users and groups, defining and assigning group policies
Installation and maintenance of software programs and hardware
Staff Training and preparing technical documentation and manuals
Resolving technical issues and providing technical assistance for Windows operating systems