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Project Manager, Infrastructure Manager

Infrastructure Manager with strong leadership skills, a career grounded with strong technical capability and experience in leading and managing multi-skilled teams. My experience incorporates infrastructure and cloud management, project management, vendor management skills and international experience with an ability to work across different cultures in different time zones

Implemented ITIL based framework to an operational team

Guided business stakeholders in the selection of the most appropriate solutions, to increase end user client experience

Led teams of capable leaders to develop and implement various initiatives aimed at increasing efficiency, improving operational performance and reducing operational expenditure

Led service excellence activities, initiatives, and review performance trends to anticipate, identify and resolve problems, thus reducing SLA derived penalties

Support the development of achievable SLAs with clients and vendors

Managed the infrastructure support transition to different locations

Managed a program to consolidate Data Centers

Managed a program to move servers to a cloud based environment

Managed programs to move PROD server environment to a virtual environment

Managed the development and deployment of a sustained end-to-end collaborative program for the effective capacity management