Grow with professional development and improve my technical skills
Service desk analyst, 1st Level support, Desktop support
Extended knowledge of IBM iSeries AS/400. Understanding of the structure and coding. Resolve users’ issues, troubleshooting and assisting the Head of IT with updating. Providing 1st Line support to over 70 users, technical assistance for hardware, software and technical queries, resolving those issues face to face, over the phone, remotely and escalating them when required.
Troubleshooting
Active directory
AS400
Initialising tapes and Daily backups
Helpdesk Ticketing system
Configuration of thin clients for RDP
Monitoring email gateway
Maintaining and upgrading software and hardware
Assisting IT staff with various projects
Wordpress