Growing with the Company, Work Life balance
Help Desk
5+ years of varied IT Experience in Application Management and Release Management.
Monitoring Alert consoles (IQM) and resolving Incoming Alerts within SLA following relevant Runbooks
Dealing with variety of Incidents every day in Production environment with respect to Batch delays, Data issues and helping the Application teams to resolve the Incidents
Monitoring end to end flow of Business. Understanding the dependencies between the Batches, their pre-defined SLAs and other Impacts to downstream teams
Automating the Alert resolution steps to reduce Manual Intervention and Resolution time by writing UNIX Shell scripts and using Frame UI Client
Performing Service Deployment using uDeploy
Coordinating with Change Management to ensure that correct and consistent data is provided to the Incident Management process
Deploying packages in both UAT and PROD
Have Strong knowledge in creating Template, Change Request, PROD/QA approval, Implementation and Report generation from Service Now
Raising Tickets and review Ticket queue in Service Now
Performing Root cause Analysis after Post Release Checkouts of a Release