Skills

Additional Skills

Industry

Employment History

Growing with the Company, Work Life balance

Help Desk

5+ years of varied IT Experience in Application Management and Release Management.

Monitoring Alert consoles (IQM) and resolving Incoming Alerts within SLA following relevant Runbooks

Dealing with variety of Incidents every day in Production environment with respect to Batch delays, Data issues and helping the Application teams to resolve the Incidents

Monitoring end to end flow of Business. Understanding the dependencies between the Batches, their pre-defined SLAs and other Impacts to downstream teams

Automating the Alert resolution steps to reduce Manual Intervention and Resolution time by writing UNIX Shell scripts and using Frame UI Client

Performing Service Deployment using uDeploy

Coordinating with Change Management to ensure that correct and consistent data is provided to the Incident Management process

Deploying packages in both UAT and PROD

Have Strong knowledge in creating Template, Change Request, PROD/QA approval, Implementation and Report generation from Service Now

Raising Tickets and review Ticket queue in Service Now

Performing Root cause Analysis after Post Release Checkouts of a Release