Challenging new Roles
Helpdesk Support
Experienced Help Desk Support with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive and business audiences
Provided phone, chat and email based support to the users
Troubleshooting
Diagnosing and resolving hardware, software and network related issues
Automated data backup process
Disk imaging and cloning
Creating and managing users
Use of Zendesk ticketing system to collect the users support request
OS installation, update and troubleshooting windows
Installation of software’s and applications, update and upgrade
Configured networking devices and installation